We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
You can always contact us for any return question at email@example.com
HOW DO I RETURN SOMETHING?
We, as ENHOM, desire you are satisfied with your order. We are sure you will like our products, nevertheless if otherwise please do not worry. Simply return the product within 14 days. If it is in its original status, we will pay-back all items for you (full refund).
Just send mail to us via firstname.lastname@example.org and return the item to us. We do not provide free returns and you will be liable for the cost of returning an item; however, we request that you use a registered delivery service and acquire proof of postage. We kindly ask that you return one or more goods in the same condition as when you received them with all tags remaining attached. Please take sensible precautions to make sure that things are returned securely and without being damaged in transportation, and if feasible, include the original packing.
To ensure your return is processed quickly and correctly, please make sure that your order number, name and address are included on a note inside the parcel.
You are welcome to return your parcel using an alternative service, however you will be responsible for the associated postage costs and we will not reimburse the charges incurred. Below is the address that returns should be sent to:
Enhom Ltd, 9 Woodman Avenue, Brierley Hill, DY5 3UG, Birmingham, United Kingdom
Whichever way you decide to make the return, please keep hold of your receipt for proof of postage until you see the refund in your account.
HOW LONG WILL IT TAKE TO RECEIVE MY REFUND?
Once we receive your return, we will try our hardest to process your refund as quickly as possible. During exceptionally busy periods this can take up to 5-7 days. Once the return has been processed for a refund, you’ll receive an automated email with the details of your refund.
All refunds will be made to the original method of payment and can take up to an additional 3 – 5 days after being processed to appear on your bank or credit card statement. PayPal refunds should be available within just a few hours of being processed. Please note that any delivery costs paid will not be reimbursed.
WHAT IF THE ITEM IS FAULTY?
We take huge pride in our high-quality products and carry out rigorous quality checks before they reach you. However, there are very rare occasions where a customer will receive a faulty item. It’s important to us that only the best standard of ENHOM products are being received by our customers, so please do let us know if there are any issues with anything you’ve received and we will pass this onto the relevant team.
To make sure that we can get the perfect items to you, please email images of the fault to email@example.com or call us on 07404757925 at the earliest opportunity and a member of our Customer Services team will try to resolve the issue for you. Please do not return any items to us until you have contacted with us as we will not reimburse charges incurred for making the return unless they have been pre-approved by our Customer Service team.
Damages and issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.